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Order Placement

Orders may be placed online or by phone to our office at (559) 252-4950. Our regular business hours are 8AM to 5PM PST Monday through Friday, excluding major holidays. All products are in stock unless otherwise listed on our website. All orders are processed for shipping within one business day.

 

Shipping

 

Orders are normally shipped via UPS unless other arrangements are made. UPS is not able to deliver to P.O. boxes. You must provide a residential or business address for delivery. Orders can also be shipped via USPS to international addresses. Shipping amount provided online is an estimate and actual costs may vary. International orders must call in to get an accurate shipping quote. All orders are carefully packaged before they leave our facility. Loss or mishandling of boxes by the carrier is the responsibility of the carrier. All claims for damaged or lost goods, should be reported to the carrier.

 

Payment

We accept Visa, MasterCard, Discover, American Express, PayPal and Wire Transfers. All orders must be prepaid before delivery. California residents add sales tax. We do not offer CODs.

 

Product Application

Rock crawling and off-road driving are inherently dangerous activities. Some modifications will adversely affect the on-road handling characteristics of your vehicle. All products sold by Trail-Gear, Inc. are sold for off road use only. Any other use or application is the responsibility of the purchaser and/or user. Some modifications and installation of certain aftermarket parts may under certain circumstances void your original dealer warranty. Modification of your vehicle may create dangerous conditions which could cause serious bodily injury or death. Buyers and users of these products hereby expressly assume all risks associated with any such modifications and use. Trail-Gear, Inc strongly recommends that all products only be installed by trained professionals.

 

Product Testing

All product testing data is based on internal testing at Trail-Gear, Inc. on test equipment designed, built, and maintained by Trail-Gear, Inc. Due to manufacturing tolerances, material lot variation, heat-treating tolerances, measurement methodology, and accuracy of test equipment, actual performance data may vary.

 

Warranty

All products carry our 12 Month Limited Warranty. All warranties are limited to the original purchaser and are not transferable to subsequent owners of the product. The warranty period commences on the purchase date of the product. Trail-Gear warrants that it will repair or replace, free of charge, any eligible product which, under normal conditions of use and service, proves to be defective in materials or workmanship. This warranty does not cover any labor costs incurred in diagnosis of defects, removal or reinstallation of a product, nor does it cover any other consequential expenses.

 

There are some products that carry a Worldwide Unlimited Lifetime Warranty; this will be clearly stated online. Our Worldwide Unlimited Lifetime Warranty covers manufacturing defects and breakage during normal use, for as long as you own the vehicle. All warranties are applies to the original purchaser and are not transferable to subsequent owners of the product. The warranty period commences on the purchase date of the product. Trail-Gear warrants that it will repair or replace, free of charge, any eligible product which, under normal conditions of use and service, suffers breakage or proves to be defective in materials or workmanship. This warranty does not cover any labor costs incurred in diagnosis of defects, removal or reinstallation of a product, nor does it cover any other consequential expenses.

 

 

Warranty Exclusions

Trail-Gear Inc.’s warranty does not cover, and Trail-Gear Inc. shall not be liable for, any undertaking, representation, or agreements made by dealers or other third parties selling Trail-Gear products, except where such agreements are within the provisions of this Warranty.

 

Specifically excluded from this warranty are failures caused by lack of maintenance, misuse, negligence, modification, abuse, improper application, crash damage, installation or operation, or failures caused by unauthorized service or use of unauthorized parts.


Additionally excluded from this warranty are parts which are subject to normal wear and tear, such as bushings, fluids, hoses, gaskets, belts, etc. Products not manufactured by Trail-Gear Inc. are excluded from any warranty and shall be handled with the original manufacturer.

 

Return shipping charges will apply. Any part for which a warranty replacement is sought must be returned to Trail-Gear Inc. before any replacement items can be shipped. All replacement parts shipped before the suspect part has been received and evaluated by Trail-Gear, MUST BE PAID IN FULL. In such a case, after the suspect part has been received and approved for a warranty replacement, the purchase price for the replacement will be refunded.

 

To begin your warranty claim:

 

  • Please contact Trail-Gear Inc. prior to returning any product under warranty to verify that warranty is still in effect. Please call 559-252-4950 or email sales@trail-gear.com.
  • Once you have verified the product is still under warranty, the product must be shipped back to Trail-Gear Inc. at the expense of the customer. Ship all products ATTN: WARRANTY to 5356 E. Pine Avenue, Fresno, Ca 93727.
  • Please place a copy of the original invoice clearly marked on the outside of the package.
  • Please include a short note stating the problem you are experiencing.
  • If any of the above mention policies is not met, the package will be refused or warranty claim denied.

 

By completing the steps above, this will ensure faster processing of your claim so that Trail-Gear can get your product back to you as quickly as possible. All warranties are generally processed within 2-3 business days of Trail-Gear receiving the parts from you. Additional delays may be incurred if product needs additional testing or repairing.

 

If you are an international customer, please email the warranty department at sales@trail-gear.com to receive further instruction. International customers may have the option to “field destroy” an approved warranty to avoid costly return shipping. In this case, any shipping charges for replacement parts will be at the expense of the customer.

 

 

Returns

All product returns are subject to a 20% restocking fee. Returns are subject to inspection. Returned items must be in new condition. Shipping charges are not refundable. Please contact us prior to returning any products. All returned boxes must have the invoice number clearly marked on the outside of the box or a copy of the invoice inside. Any returns made without the necessary information to clearly identify the sender will be held for 15 days and then returned to stock.

Please read and review our return and warranty requirement document before sending in products.

 

Copyright

All photos and written material are copyright Trail-Gear, Inc. Please do not use copyrighted material without prior permission. Product pricing and specifications subject to change without notice.