Trail-Gear Inc Company Policies
 

Order Placement
Orders may be placed online using our shopping cart service or by phone to our office at (559) 252-4950 Our regular business hours are 8am to 5pm Monday - Friday Pacific time, except major holidays. All products are in stock unless otherwise listed on our web site. All orders are processed for shipping within one business day.

Shipping
Orders are normally shipped via UPS unless other arrangements are made. Ground shipping is free for orders over $500 shipped to the 48 states. UPS is not able to deliver to PO boxes. Please provide a physical house or business address for delivery. All orders are carefully packaged before they leave our facility. Loss or mishandling of boxes by the carrier is the responsibility of the carrier. All claims for damaged or lost goods, should be reported to the carrier. Orders can be shipped via USPS only to US addresses. All orders shipped outside the US must be shipped via UPS.

Payment
We accept Visa, MasterCard, Discover, Money Orders, and Cashier’s Checks, in US funds only. All orders must be prepaid before delivery. Foreign checks and bank notes are not accepted. Orders from Indonesia are not accepted. Orders must be paid in full prior to shipment. California residents add 7.975% sales tax. We do not offer open accounts or CODs.

Product Application
Rock crawling and off-road driving are inherently dangerous activities. Some modifications will adversely affect the on-road handling characteristics of your vehicle. All products sold by Trail-Gear Inc are sold for off road use only. Any other use or application is the responsibility of the purchaser and/or user. Some modifications and installation of certain aftermarket parts may under certain circumstances void your original dealer warranty. Modification of your vehicle may create dangerous conditions which could cause serious bodily injury or death. Buyers and users of these products hereby expressly assume all risks associated with any such modifications and use. Trail-Gear Inc strongly recommends that all products be installed by trailed professionals only.

Warranty
All products carry a one year warranty against defects in material or workmanship. Return shipping costs are the responsibility of the customer. Please contact us prior to returning products. All returned boxes must have the invoice number clearly marked on the outside of the box or a copy of the invoice inside.

Returns
All product returns are subject to a 20% restocking fee. Returns are subject to inspection. Returned items must be in new condition. Shipping charges are not refundable. Please contact us prior to returning any products. All returned boxes must have the invoice number clearly marked on the outside of the box or a copy of the invoice inside.

Copyright
All photos and written material are copyright Trail-Gear Inc. Please do not use copyright material without prior permission. Product pricing and specifications subject to change without notice.