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Policies

Order Placement

Orders may be placed online or by phone to our office at (559) 252-4950. Our regular business hours are 8AM to 5PM PST Monday through Friday, excluding major holidays. All products are in stock unless otherwise listed on our website. All orders are processed for shipping within one business day.

Shipping

Orders are normally shipped via UPS unless other arrangements are made. UPS is not able to deliver to P.O. boxes. You must provide a residential or business address for delivery. Orders can also be shipped via USPS to international addresses. Shipping amount provided online is an estimate and actual costs may vary. International orders must call in to get an accurate shipping quote. All orders are carefully packaged before they leave our facility. Loss or mishandling of boxes by the carrier is the responsibility of the carrier. All claims for damaged or lost goods, should be reported to the carrier.

Payment

We accept Visa, MasterCard, Discover, American Express, PayPal and Wire Transfers. All orders must be prepaid before delivery. California residents add sales tax. We do not offer CODs.

Product Application

Rock crawling and off-road driving are inherently dangerous activities. Some modifications will adversely affect the on-road handling characteristics of your vehicle. All products sold by Trail-Gear, Inc. are sold for off road use only. Any other use or application is the responsibility of the purchaser and/or user. Some modifications and installation of certain aftermarket parts may under certain circumstances void your original dealer warranty. Modification of your vehicle may create dangerous conditions which could cause serious bodily injury or death. Buyers and users of these products hereby expressly assume all risks associated with any such modifications and use. Trail-Gear, Inc strongly recommends that all products only be installed by trained professionals.

Product Testing

All product testing data is based on internal testing at Trail-Gear, Inc. on test equipment designed, built, and maintained by Trail-Gear, Inc. Due to manufacturing tolerances, material lot variation, heat-treating tolerances, measurement methodology, and accuracy of test equipment, actual performance data may vary.

Copyright

All photos and written material are copyright Trail-Gear, Inc. Please do not use copyrighted material without prior permission. Product pricing and specifications subject to change without notice.

Please read and review our return and warranty requirement document before sending in products.