All products carry our 12 Month Limited Warranty. All warranties are limited to the original purchaser and are not transferable to subsequent owners of the product. The warranty period commences on the purchase date of the product. Trail-Gear warrants that it will repair or replace, free of charge, any eligible product which, under normal conditions of use and service, proves to be defective in materials or workmanship. This warranty does not cover any labor costs incurred in diagnosis of defects, removal or reinstallation of a product, nor does it cover any other consequential expenses.
There are some products that carry a Worldwide Unlimited Lifetime Warranty; this will be clearly stated online. Our Worldwide Unlimited Lifetime Warranty covers manufacturing defects and breakage during normal use, for as long as you own the vehicle. All warranties are applies to the original purchaser and are not transferable to subsequent owners of the product. The warranty period commences on the purchase date of the product. Trail-Gear warrants that it will repair or replace, free of charge, any eligible product which, under normal conditions of use and service, suffers breakage or proves to be defective in materials or workmanship. This warranty does not cover any labor costs incurred in diagnosis of defects, removal or reinstallation of a product, nor does it cover any other consequential expenses.
Trail-Gear Inc.’s warranty does not cover, and Trail-Gear Inc. shall not be liable for, any undertaking, representation, or agreements made by dealers or other third parties selling Trail-Gear products, except where such agreements are within the provisions of this Warranty.
Specifically excluded from this warranty are failures caused by lack of maintenance, misuse, negligence, modification, abuse, improper application, crash damage, installation or operation, or failures caused by unauthorized service or use of unauthorized parts.
All parts used in a competitive racing environment are excluded from this warranty. If, after inspection, a part returned, under any warranty, is deemed to be ineligible for warranty repair or replacement, the part may be repaired or replaced for a discounted cost. Return shipping charges will apply.
Return shipping charges will apply. Any part for which a warranty replacement is sought must be returned to Trail-Gear Inc. before any replacement items can be shipped. All replacement parts shipped before the suspect part has been received and evaluated by Trail-Gear, MUST BE PAID IN FULL. In such a case, after the suspect part has been received and approved for a warranty replacement, the purchase price for the replacement will be refunded.
To begin your warranty claim:
- Please contact Trail-Gear Inc. prior to returning any product under warranty to verify that warranty is still in effect. Please call 559-252-4950 or email email@example.com.
- Once you have verified the product is still under warranty, the product must be shipped back to Trail-Gear Inc. at the expense of the customer. Ship all products ATTN: WARRANTY to 5356 E. Pine Avenue, Fresno, Ca 93727.
- Please place a copy of the original invoice clearly marked on the outside of the package.
- Please include a short note stating the problem you are experiencing.
- If any of the above mention policies is not met, the package will be refused or warranty claim denied.
By completing the steps above, this will ensure faster processing of your claim so that Trail-Gear can get your product back to you as quickly as possible. All warranties are generally processed within 2-3 business days of Trail-Gear receiving the parts from you. Additional delays may be incurred if product needs additional testing or repairing.
If you are an international customer, please email the warranty department at firstname.lastname@example.org to receive further instruction. International customers may have the option to “field destroy” an approved warranty to avoid costly return shipping. In this case, any shipping charges for replacement parts will be at the expense of the customer.
All product returns are subject to a 20% restocking fee. Returns are subject to inspection. Returned items must be in new condition. Shipping charges are not refundable. Please contact us prior to returning any products. All returned boxes must have the invoice number clearly marked on the outside of the box or a copy of the invoice inside. Any returns made without the necessary information to clearly identify the sender will be held for 15 days and then returned to stock.
Please read and review our return and warranty requirement document before sending in products.